In addition to the freshness of the food delivery robot, the greater benefit is that the food delivery robot liberates the legs of the dish passer. In fact, the workload of restaurant passers is very large every day. When they are busy, they may not have a rest all day and serve dishes all the time. However, due to the low technical content, the salary is lower than other positions. With the arrival of the food delivery robot, the dish passer can be transferred to the service post at any time to provide customers with valuable communication services such as ordering, service and inquiry.
This is a "service innovation" brought by the food delivery robot to Haidilao, that is, the mechanical work is handed over to the robot, so that the service work is simple and happy. Moreover, with the continuous improvement of technology and function, the food delivery robot is highly consistent with the dining scene. Even if there is only a corridor of more than a meter, two food delivery robots can pass through at the same time; If a customer and a waiter are walking back and forth, the robot will quickly avoid obstacles and give a voice alert. Therefore, I think it is an inevitable trend for catering enterprises to optimize human resources, improve service efficiency and attract customers through delivery robots.
The reason why delivery robots are being introduced by more and more catering brands is partly because of the high labor costs.
From the perspective of overall intelligent upgrading and innovative service experience in the catering industry, food delivery robots represent the future development direction. It can save labor costs, improve management level, improve service efficiency, greatly enrich the service experience of consumers, increase the interaction with customers, and active restaurant atmosphere.