Under The Epidemic, Human-machine Collaboration in The Service Industry Is Accelerating

Recently, a new round of new crown epidemic has made a comeback, and we have seen more and more service robots on the front-line "battlefield" where the whole people are fighting the epidemic together. In hospitals or office buildings, disinfection robots fight side by side with medical staff and staff, and have become an important part of epidemic prevention in public places. In the quarantine hotel, the intelligent delivery robot works closely with the management staff to deliver meals and goods to the quarantined staff, reducing human-to-human contact and reducing the risk of infection. More than two years after the outbreak of the epidemic, our lives have also changed. One of the notable changes is that there are more and more robots around us.

The epidemic has accelerated the arrival of the new digital normal represented by artificial intelligence. Unlike industrial robots with high popularity of intelligence, service robots that were originally considered to have gone through a long period of application exploration have attracted widespread attention in advance, and the trial has begun. . Qinglang Intelligence, which has been deeply involved in the service robot market for many years, has felt this change. At the beginning of the epidemic, the videos related to food delivery robots released by it can achieve a million-fold increase over normal times. The biggest opportunity brought by the epidemic is that robot products are widely used by everyone. familiar. Today, after more than two years of market popularization, not only many consumers are accustomed to this, but the cooperation between waiters and robots has become more and more skilled.

In restaurants, robots are mainly responsible for the repetitive and heavy errands, opening up the distance between the food outlet and the table, while the waiters focus on serving dishes, greeting and serving customers, and orderly arranging the delivery of robots. In the hotel scene, the front desk, the concierge and the delivery robot work closely together to deliver necessities to the rooms in a timely and efficient manner through reasonable distribution. These seemingly ordinary work scenarios are inseparable from the repeated training of robot companies and front-line staff in the service industry after the service robots were put into the market in the past two years.

The emergence of service robots can free people from heavy and repetitive work, solve more valuable problems, and optimize the results of human labor. As the company's mission says, "The mechanical work is handed over to the robot, and manpower becomes a luxury." As more and more service robots are employed, the human-machine collaboration scene originally hidden in the factory frequently appears in our daily life , we are entering a more digital and intelligent world, I believe that with the development of artificial intelligence technology, the human-machine collaboration model in the service industry will become more scientific and mature in the future, and better help reshape the service place of the whole society