The commercial service robot market has entered a period of rapid growth, and challenges remain

Commercial service robots can be traced back to around 2010, and a number of commercial service robot startups emerged in the market from 2014 to 2016. However, due to the immature technology and supply chain and limited market demand, the commercial service robot market has not been rolled out on a large scale in the past few years.

In the past two years, in addition to long-term trends such as rising labor costs and an aging population, three factors have driven the rapid growth of the commercial service robot market. One is the gradual maturity of multi-sensor technologies such as SLAM and radar; Mature and rental models have brought cost reductions; third, since the 2020 epidemic, the demand for various service robots such as contactless distribution, disinfection and temperature measurement has begun to increase.

In the past two years, commercial service robot shipments and investment and financing have shown a hot state. Compared with the annual shipments of 100 units in previous years, the shipments of major manufacturers have doubled and rapidly increased in the past two years. The annual shipments of some manufacturers have reached thousands of units, and the cumulative shipments have exceeded 10,000. The financing of leading service robot start-ups has also reached the C-round level, and some manufacturers have raised more than 1 billion yuan in financing.

With the hot market, more and more related manufacturers are also actively entering the service robot market. Leading companies in the fields of traditional educational robots, industrial robots, AGVs, and home service robots, such as UBTECH, Ecovacs, No. 9 Company, and Xinsong, have all seen the opportunity of commercial service robots and have successively launched their own commercial service robots. products, and began to enter the commercial service robot market.

Commercial service robots refer to robots that are used in public environmental areas of enterprises, governments, non-profit organizations and other organizations, have autonomous movement and human-computer interaction capabilities, and provide services such as distribution, guidance, inspection, and cleaning. According to different application scenarios, motion structures, application environments and service industries, service robots can be divided into different categories. At present, most applications are mainly concentrated in three directions: indoor terminal distribution, explanation and guidance, and indoor commercial cleaning.

At present, a group of startup companies, related robot companies and some Internet giants are participating in the commercial service robot market. Some startups focus on specific scenarios and industries, such as catering, hotels, cleaning, etc., and have achieved certain advantages, and some of their own Internet giants focus on exploring the direction of outdoor distribution of unmanned vehicles. Due to the common core technologies, most service robot manufacturers are also expanding their layouts in application scenarios such as distribution, cleaning, and explanation and guidance, as well as in industries such as catering, hotels, supermarkets, and buildings. Some manufacturers also deploy indoor mobile robots and outdoor unmanned vehicles at the same time.

Despite the rapid development of the market, challenges remain in the continued expansion of the market. Some manufacturers have achieved large-scale shipments through low-cost subsidies, but their own income and profitability still need to be improved. At the same time, in first- and second-tier cities, some application scenarios of service robots have achieved high penetration, but the promotion to more-sinking third- and fourth-tier cities is slower than expected. 

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