Service Robots Break Out Again

After the recent liberalization, the number of people infected with the new crown has increased significantly, so that people's greetings are no longer "Have you eaten", but "Are you positive".

The increase in the number of new crowns has sharply exacerbated the shortage of labor in many industries, especially the service industry that needs to be in contact with people at all times. Express delivery and takeaway are unmanned, and people in shopping malls and hotels are scarce. In this case, service robots once again carry the burden important task.

Taking the hotel scene as an example, when there is a shortage of service personnel and customers themselves are afraid of infection, delivery robots are being widely used. They can receive goods at the front desk, autonomously "take the elevator" to the door of the room and call to notify them, and can make simple Voice instructions, when customers order takeaway, the takeaway brothers have already been very skilled in putting the food in the delivery robot, and the robot will deliver it to the customer.

From robot delivery, self-service check-in and check-out, intelligent services in guest rooms, etc., the functions of service robots are becoming more and more powerful, and contactless services have gradually become mainstream. Some hotel managers said that in terms of self-service check-in services, the epidemic The previous proportion of using service robots was about 15% or lower, but now this proportion has reached 50%.

Service Robots Are Accelerating Adoption
In fact, the shortage of workers in the service industry has continued. In November this year, the Ministry of Human Resources and Social Security released a list of the 100 "most lacking" occupations, 37 of which belonged to social production services and life service occupations, including restaurant waiters, Cleaners, couriers, etc.

When the demographic dividend fades, the offline service industry is the first to be impacted. According to statistics, my country's working population has decreased since 2012, with an average annual decrease of more than 3 million. Cleaners, couriers, and porters are labor-intensive, boring and repetitive In terms of jobs, the labor gap is increasing year by year, which is a serious fact that the industry must face.

Now that the epidemic is released, people must be prepared to continue to fight against the virus for a period of time in the future. Repeated infections may occur, and the impact on the offline service industry will continue to expand. Using service robots to replace employees will become a priority for many companies. choose.

At present, commercial service robots with the functions of guiding reception, delivery, and disinfecting have been implemented on a large scale in indoor and outdoor scenarios such as museums, art galleries, exhibition halls, hotels, restaurants, office buildings, schools, and industrial parks. At the same time, the penetration rate of household robots such as companionship and cleaning is also steadily increasing.

Judging from the market situation, service robots have gone through the embryonic stage where they can only be used as marketing gimmicks. Some mainstream players have achieved the deployment of tens of thousands of units, and some service robot products have become increasingly mature and stable in use scenarios.

At the same time, in the application, service robots also show their advantages in reducing costs and increasing efficiency. According to a report released by iiMedia Consulting, 33.6% of service robots can increase efficiency by more than 50%; the application of service robots reduces costs. Most of the range is within 50%, but a small number of enterprises can reduce the cost by 50%-75%.

In 2023, the service robot market will reach 95.92 billion yuan.

After years of development, my country has realized the layout of the entire industry chain of service robots and has a complete industrial ecosystem. Driven by various factors such as the release of the epidemic, the aging of the population, technological progress and policy support, the value of service robots It will be further excavated, and the industry will quickly pass the market education stage and enter the golden period of development.

The "2022 China Robot Industry Development Special Research Report" released by iiMedia Consulting shows that with the continuous expansion of service robot application scenarios, its application and investment value gradually become prominent. In 2023, China's service robot market is expected to reach 95.92 billion yuan. The share is expected to surpass that of industrial robots; the market size will reach 185.01 billion yuan in 2025, and the development of China's service robot track is accelerating, with huge room for growth.

With the advancement of technology and the more diverse and complex application scenarios, service robots will no longer be limited to the basic tasks of replacing manual operations, but will deeply participate in the wave of digital and intelligent transformation of downstream application companies, or interact with families and The hardware devices in the public scene are connected and integrated to form a part of smart home and industrial digitization.

In the future, building a service robot application ecology, through a one-stop digital solution linked with other intelligent hardware, and creating a full-scenario intelligent integration that is organically combined with the scene will be the direction for service robots to maximize their value.