Rethinking the value of hotel robots in the war of epidemic

The impact of the epidemic during the Spring Festival on tourism, hotels, and catering industries is self-evident. With Huazhu’s “intelligent contactless service”, the intelligent and technological management and operation methods in the hotel industry have once again attracted the attention of the public . In addition to reducing the contact between people, the use of smart products reduces secondary transmission. In the case of insufficient staff in some stores during the Spring Festival, using intelligent products to ensure the safety of employees/guests, but also to ensure work efficiency. Recently, questionnaire surveys and telephone return interviews were conducted on a large number of hotel customers, and further sorted out the functions and demand feedback of robots during the epidemic. It was found that many hoteliers were changing their perceptions of robot functions and functions.

　　 In response to the problem of subsequent business compensatory growth, most hoteliers are optimistic about the demand after the epidemic, and believe that travel and tourism will become the main compensation factors. They accounted for 71.72% and 64.34% respectively. Among other factors, uncertainty/unclearness is mostly based on group arrangements or judgments based on national policies.

　　 Regarding the view of the value of robots, in the eyes of hotel people, the value of robots is still the highest, at 88%.

Choose the second highest value option for food delivery and customer praise, all of which are 67%. It is worth noting that nearly half of hoteliers chose "contactless service". During the epidemic and for a long period of time afterwards, hoteliers paid more attention The sense of security of employees and guests.

According to the manager of a hotel in Chongqing, the value of robots during the epidemic is "contactless service" to avoid human-to-human contact and spread. In fact, the actual use of robots may only be used for a long time after the epidemic is over. Breaking point. People have seen its cost-reduction and efficiency-increasing value before, and pay more attention to the value of "no contact" during the epidemic. After the epidemic is over, people's lingering fears are that they need the services of robots to make residents feel safe and at ease.

　　 In the questionnaire, 31% of hoteliers chose robots to solve the problem of insufficient staff. According to a hotel manager, his store has a large number of long-term guests. After the outbreak, the occupancy rate is still above 50%, and the actual operating impact is not so obvious.

　　 However, the number of staff has been reduced by half due to shifts, leave, and isolation at home. Coupled with the increase in lunch/dinner takeaways, customers do not go out, and customers demand frequent requests. Most of the items are handed over to robots. At this time, the true value of robots for improving human efficiency has been discovered.

According to the relevant person in charge, from manual analysis, robots can be on duty 24 hours a day. According to working hours, each robot is equivalent to the working hours of 3 people. From the perspective of workload, one robot is equivalent to at least 2 people in terms of delivering goods. work. The person in charge of Hanyue Group believes that with the current increasing application of robots, it is completely possible for mid-range hotels to replace 20% of human labor.

　　 We all hope that this cold winter will pass quickly, and the tourism and hotel industries also hope that the dividends of "compensatory growth" will come soon. In the face of adversity, not only have to calm down and wait, but also actively discover new changes and understandings. The use of intelligent robots in the epidemic has unintentionally given hoteliers a new understanding of its service value and function, and some previously vague value impressions are becoming clear.

　　From reducing hotel costs and improving efficiency to providing real security services, I believe that smart robots will play more value.

　　 and the hotel industry, and hotel workers in this cold winter, move forward together.