High-tech Workers Are Busy 24 Hours A Day, Service Robots Are Popular in Jiangcheng

At the just-concluded Beijing Winter Olympics, various service robots such as food delivery robots, logistics robots, and epidemic prevention robots have become a highlight.

With the accelerated aging of the population and the continued strong demand for consumption, medical care, and education, service robots are ushering in huge market potential and development space.

Recently, all media reporters from Hubei Daily visited and found that various forms of service robots appeared in the daily life of Wuhan citizens, making life more convenient.

Machines "hitting workers" can be seen everywhere

On February 20, in Xiuyu Smart Health Chuhe Han Street store, a white physiotherapy robot was waving its robotic arm to massage customers' backs. The clerk introduced that the physiotherapy robot uses sound waves to penetrate the epidermis to relax the adhered fascia layer, relieve pain, and achieve the effect of smoothing the meridians.

In the Haidilao restaurant in CapitaLand Plaza on Wusheng Road, the intelligent food delivery robot shuttles back and forth in the lobby, delivering dishes in the front and back of the restaurant. According to the Haidilao company, there are more than 10 Haidilao stores in Wuhan using intelligent food delivery robots. These robots can automatically transfer the dishes to the designated table after entering the table number, and automatically return to the charging place to charge when the power is low.

Xiao Zhang from Central China Normal University also had a taste. After seeing that the express package had arrived at the Cainiao Station, he clicked "Book Delivery" on the Cainiao APP, and asked the Cainiao logistics robot "Xiao Man Lv" to deliver the express to the library where he was studying between 7:00 p.m. and 8:00 p.m. . At 7 o'clock in the evening, he came to the "Xiaomanlu" unmanned car stop in the library and scanned the QR code to get the courier.

Service robots have also penetrated into the field of medical care and elderly care. Wuhan Social Welfare Institute is equipped with a number of welcome robots, guidance robots and companion robots, providing route assistance, voice chat and other services for the elderly, adding bright colors to the lives of the elderly.

Reduce costs and increase efficiency, and improve service experience

Service robots not only improve the production efficiency of enterprises, but also improve the experience of consumers to a certain extent.

"Mom! This is so interesting!" In the Haidilao restaurant, the food delivery robot attracted cheers from a group of children. The high-tech service experience refreshes consumers.

According to the relevant person in charge of Haidilao, the intelligent food delivery robot can share off-peak work, allowing employees to get better rest. At the same time, in the context of epidemic prevention and control, the reduction of manual participation can also strengthen food safety and reduce costs. efficiency goals.

"Xiaomanlu can be called a model worker who works hard without resentment." Cainiao introduced that in January 2021, Xiaomanlu began to operate in 10 campuses of 8 colleges and universities including Central China Normal University and Zhongnan University of Economics and Law, and will expand to community buildings later. The Little Man Donkey can run more than 100 kilometers on a charge of 4 kWh, and can deliver 500 couriers a day. Thunderstorms, lightning, high temperature, rain and snow, and extreme or special environments such as garages and tunnels will not affect its performance. The Little Man Donkey can identify the action intentions of more than 100 pedestrians and vehicles in just 0.01 seconds, making it safe to drive.

The demand for epidemic prevention has promoted the rapid development of service robots. The reporter learned that Xiuyu provided core services by robots, which not only became more standardized and shortened the training cycle for new employees, but also achieved low-density contact between people. The relevant person in charge of the Wuhan Social Welfare Institute also introduced that the elderly are susceptible groups. After the introduction of service robots such as disinfection robots and welcome robots, the workload of the hospital staff has been greatly reduced and the risk of cross-infection has been reduced.

The service robot market continues to expand

Robots are injecting new vitality into the service industry. The report of the Chinese Institute of Electronics shows that the overall scale of China's robot industry continues to grow, and the demand for service robots has huge potential. China's service robot market has accounted for more than a quarter of the global market.

Yiou think tank "2021 China Commercial Service Robot Market Research Report" estimates that by 2023, China's commercial service robot market will be close to 49.536 billion yuan, with broad development prospects. According to the report, the growth rate of China's service robot industry is higher than the global average, and it has global competitive advantages in terms of industrial chain and industrial environment. Under the catalysis of the epidemic and on the basis of several years of sustained high-speed growth, China's service robot industry will continue to expand rapidly in the future and has huge potential.

"In the context of epidemic prevention and control, contactless electronic devices such as service robots have very broad market prospects." Zhang Jie, pre-sales director of Wuhan Miaoban Robotics, said that with the continuous development of artificial intelligence, service robots are more and more widely consumed. are accepted. At present, the company's research and development of guidance robots, disinfection robots, food delivery robots, etc. have been widely used in nursing homes, hospitals and other scenarios.

Du Peng, director of the Marketing Management Department of Zhongnan University of Economics and Law, said that service robots can provide 24-hour services, and can "de-manualize" some repetitive and low-value links to improve service efficiency. At present, service robots have penetrated into many service and consumption scenarios, and can be used as a link to actively drive the seamless connection between the consumer Internet and the industrial Internet. 

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